Refund Policy

/Refund Policy
Refund Policy2019-04-14T22:55:54+05:30

Sakshamapp International Pvt. Ltd. give their clients top priority and understand the importance of good relationship.

Sometime customer change the mind and can ask for the refund. Well we do offer 90 Days refund of unused credit.

Here I used word unused credit what is mean well this depends on service to service for example you buy shared hosting for 1 year at the rate of 500 INR per month and you paid 6000 INR for a year and after 2 month you asked for refund we will refund 5000 INR as the used credit was only 1000 INR
[500 per month ].

In order to get refund you need to submit a request ticket and we will audit and calculate the used credit and refund the remaining balance to the source of the payment.

For some cases like Domain registration the refund don’t apply as these can not be cancelled.

Refund for the Recharges

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. (company Name) is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on ( email address ) or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number (company Name) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

‘Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.

 

• For dispute or chargeback cases kindly provide Invoice copy & proof of services details (Systerm Logs).